Online Store FAQ & Shipping and Returns Policy
Do you offer free shipping?At this time shipping added at check-out and is determined by UPS rates. These rates reflect the destination and weight of the products being ordered.
When will I receive my order?
Your order will be packed and prepared to ship within 2-4 business days after we receive it. Once your order is ready to ship, you will receive a shipping confirmation email with a tracking number. Please note it may take 48 hours for your tracking information to show updated information.
Once your order ships, you will receive it within 1-2 business days.
How will my items be delivered?
Your order will be shipped via UPS. UPS offers deliveries Monday-Friday. Please note, Government-issued ID will be required for age verification.
How can I get in touch?
Please reach out to our Cowbell Online Store Customer Service at firstname.lastname@example.org. We are available from 9:00am-5:00pm EST Monday-Friday.
Why is my Discount Code Not working?
Discount codes should be put in at checkout in order for them to be applied to your order. Discount Codes do not work with the following products: Gift Packs, Subscriptions, Flash Sales or in conjunction with other Discount Programs. New Releases may be excluded from some promotions.
What if I’m not home to sign for my beer order?
If you’re unavailable to sign for your beer order, Canpar will make a second delivery attempt. If you're unable to be home for the second attempt, they will leave a note on your door and hold your package at a nearby Canpar Smart Hub.
What is your return policy?
Returns of merchandise purchased with original proof of purchase within 90 days:
An original proof of purchase receipt may be used for an exchange, a Gift Card or a refund based on the original payment method and the initial amount paid for the merchandise.
Returns of merchandise purchased with original proof of purchase beyond 90 days:
An original proof of purchase receipt may be used for an exchange, or a Gift Card for the initial amount paid for the merchandise.
Returns of merchandise purchased without original receipt:
Proof of purchase: If proof of purchase can be demonstrated with a bank or credit card statement showing the date of purchase a gift card will be issued for the current price of the merchandise.
Without Proof of purchase: A straight exchange of the same item for a different size can be provided stock depending.
How do I learn more about Cowbell Coins?
Please see our Cowbell Coin FAQ page HERE.
What if I have questions?
To reach our Cowbell Online Store Customer Service, send an email to email@example.com, or use our chat feature. We are available from 9:00am-5:00pm EST, Monday-Friday.